Digital Government Information Point

Do you have questions relating to government matters?

If so, we can help you in the Library at the Digital Government Information Point.


Digital Government Information Point at the Library - Help with questions relating to government matters

Do you have questions relating to government matters? Questions about housing or healthcare allowances, for example, or tax, your driving licence, traffic fines (or other fines), state pension (AOW) or a state benefit? If so, you are not the only one. In fact, you are one of four million people who find this difficult.

For questions like these, you can come to the Digital Government Information Point at the Library. We will help you to find the information you need on the internet and, if needed, refer you to the right local authorities for further assistance.


Government services available online

Many government services can be accessed online, such as:

  • DigiD
  • Tax & allowances
  • State pension (AOW)
  • Work & benefits
  • Civic integration
  • Driving licence
  • Healthcare
  • Student grants and loans
  • Traffic fines
  • Child benefit
  • Legal aid
  • Maintenance

Many of these services are only accessible with a so called DigiD, a code that serves as an online ID (Digital Identification) and that allows you to log onto a variety of government websites. 

If the use of this Digid is unclear to you or if you are having trouble using one or severval government websites we can help by pointing you in the right direction. 


Practical information

The IDO service is free of charge, also for non-library members. In order for us to most effectively help you we ask that you come to the library in person. This way we can sit down with you and help you find the answer to your question. You don't need to make an appointment. 

Would you like to call ahead and inquire about our ability to help you? Or do you have any other questions related to this service? Feel free to contact us at one of our four branches listed below: 

Where When Contact
SCHUNCK Library Glaspaleis During office hours 045-5772225
SCHUNCK Library Hoensbroek During office hours 045-5211019
SCHUNCK Library Heerlerbaan During office hours 045-5412995
SCHUNCK Library Heerlerheide During office hours 045-5216577